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Terms and Conditions

1. General Information

These Terms and Conditions of Sale regulate the purchase of products available on the website www.federicoiaccarino.it.

The website is managed by:

Laboratorio Artistico Sorrento di Iaccarino Federico
Via G. Marconi, 57
80062 Meta (NA) – Italy

VAT ID: 0543550121

Email: info@federicoiaccarino.it

By placing an order through the website, the customer accepts these Terms and Conditions.

2. Purpose of the Service

The website offers handcrafted artistic works created according to the traditional Neapolitan nativity art, including nativity figures, accessories, sacred art items and artistic creations.

Each piece is handmade with care and may have unique characteristics resulting from traditional craftsmanship.

3. Product Characteristics

The images displayed on the website aim to represent the products as accurately as possible.

Since each item is handmade, slight differences may occur in:

  • colours;
  • finishing details;
  • positioning of elements;
  • materials used.

These differences are an essential feature of handcrafted artworks and do not constitute a defect.

4. Product Availability and Creation Times

Products available in the online catalogue can be purchased directly through the website.

For some artworks, additional production time may be required. Estimated times are indicated in the product description or communicated after the order has been placed.

If a product cannot be supplied due to temporary or permanent unavailability, the customer will be promptly informed.

5. Prices and Payments

All prices shown on the website are expressed in Euros and include VAT where applicable according to current regulations.

Payments can be made using the payment methods available on the website, including:

  • credit/debit cards;
  • PayPal;
  • Bank transfer.

Payment information is securely processed directly by payment service providers and is not stored by the website.

6. Order Confirmation

After completing the purchase, the customer will receive an order confirmation email containing the details of the purchase.

The order is considered accepted unless the seller communicates otherwise due to availability issues, payment problems or incorrect information provided by the customer.

7. Shipping and Delivery

Products are carefully prepared and packaged, taking into consideration the artistic and delicate nature of each item.

Delivery times may vary depending on product availability and destination.

Any delays caused by the courier cannot be attributed directly to the seller.

8. Custom-Made Products

Artwork created according to specific customer requests or personalised according to individual requirements cannot be cancelled once production has started, unless otherwise agreed with the seller.

9. Right of Withdrawal

Customers who qualify as consumers have the right to withdraw from the purchase within 14 days from receiving the product, according to applicable consumer protection laws.

The right of withdrawal does not apply to products made to measure or clearly personalised according to the customer’s requests.

Returned products must be intact, complete and properly packaged.

10. Intellectual Property

All images, texts and contents published on the website are the property of Laboratorio Artistico Sorrento di Iaccarino Federico.

Any reproduction, distribution or use without prior authorisation is prohibited.

11. Applicable Law

These Terms and Conditions are governed by Italian law.

Any disputes shall be handled according to the applicable jurisdiction provided by current legislation.

Shipping Policy

1. Order Preparation

Every artwork purchased through www.federicoiaccarino.it is prepared with great care and attention.

Due to the artistic and handcrafted nature of the products, each item is carefully inspected before shipping and packaged using suitable protective materials to ensure safe transport.

2. Processing Times

Processing times may vary depending on product availability.

Generally:

  • products available in stock are shipped within a few working days;
  • handmade works created upon request may require additional production time depending on the complexity of the artwork.

Any specific production times will be indicated in the product description or communicated after purchase.

3. Shipping Methods

Orders are shipped through selected courier services according to the destination.

When available, customers will receive shipping information and tracking details by email.

The seller is not responsible for delays caused by the courier, customs procedures or circumstances beyond its control.

4. International Shipping

Laboratorio Artistico Sorrento ships internationally.

For shipments outside the European Union, the customer may be responsible for any customs duties, taxes or additional charges required by the destination country.

These costs are not included in the product price or shipping cost unless otherwise specified.

5. Packaging and Protection

Each artwork is packaged specifically according to its characteristics.

Particular attention is given to fragile elements such as:

  • terracotta parts;
  • glass eyes;
  • handcrafted details;
  • delicate accessories.

The aim is to ensure that each creation arrives safely at its destination.

6. Delivery and Package Inspection

Upon delivery, customers are advised to check the condition of the package.

In case of visible damage, customers should:

  • accept the parcel with reservation where possible;
  • take photographs of the package and any damage;
  • contact the seller as soon as possible.


7. Free Shipping

Any free shipping promotions or thresholds are indicated directly on the website and may vary depending on the destination and order value.

Returns & Refunds Policy

1. Right of Withdrawal

Customers who qualify as consumers have the right to withdraw from the purchase within 14 days from receiving the product, according to applicable consumer protection laws.

To exercise the right of withdrawal, the customer must contact Laboratorio Artistico Sorrento by email and provide:

  • order number;
  • purchased product details;
  • request for return.


2. Return Conditions

Returned products must be:

  • intact;
  • unused;
  • complete with original packaging where applicable;
  • properly protected during transport.

The customer is responsible for ensuring that the product is safely returned until delivery to the seller.

3. Exclusions from the Right of Withdrawal

The right of withdrawal does not apply to:

  • custom-made artworks;
  • personalised products;
  • creations made specifically according to customer requests.

These products are unique works created exclusively for the customer and cannot be resold as standard items.

4. Refunds

Once the returned product has been received and inspected, the seller will process the refund according to applicable regulations.

The refund will be made using the same payment method used for the original purchase unless otherwise agreed.

Shipping costs for returning the product are normally paid by the customer, except in cases of defective products or errors attributable to the seller.

5. Damaged or Incorrect Products

If the customer receives a damaged or incorrect product, they must contact Laboratorio Artistico Sorrento as soon as possible, providing:

  • order details;
  • description of the problem;
  • photographs of the product and packaging.

The seller will evaluate the situation and provide the appropriate solution.