{"id":16548,"date":"2026-07-31T13:12:03","date_gmt":"2026-07-31T11:12:03","guid":{"rendered":"https:\/\/federicoiaccarino.it\/termini-e-condizioni\/"},"modified":"2026-07-31T15:42:10","modified_gmt":"2026-07-31T13:42:10","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/federicoiaccarino.it\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\n
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\n \n Terms and Conditions <\/span>\n\n \n \n <\/span>\n <\/h1>\n<\/div>\n\n\n
\n
\n

1. General Information<\/h3>\n

These Terms and Conditions of Sale regulate the purchase of products available on the website www.federicoiaccarino.it.<\/p>\n

The website is managed by:<\/p>\n

Laboratorio Artistico Sorrento di Iaccarino Federico
Via G. Marconi, 57
80062 Meta (NA) \u2013 Italy<\/p>\n

VAT ID: 0543550121<\/p>\n

Email: info@federicoiaccarino.it<\/p>\n

By placing an order through the website, the customer accepts these Terms and Conditions.<\/p>\n

2. Purpose of the Service<\/h3>\n

The website offers handcrafted artistic works created according to the traditional Neapolitan nativity art, including nativity figures, accessories, sacred art items and artistic creations.<\/p>\n

Each piece is handmade with care and may have unique characteristics resulting from traditional craftsmanship.<\/p>\n

3. Product Characteristics<\/h3>\n

The images displayed on the website aim to represent the products as accurately as possible.<\/p>\n

Since each item is handmade, slight differences may occur in:<\/p>\n

    \n
  • colours;<\/li>\n
  • finishing details;<\/li>\n
  • positioning of elements;<\/li>\n
  • materials used.<\/li>\n<\/ul>\n

    These differences are an essential feature of handcrafted artworks and do not constitute a defect.<\/p>\n

    4. Product Availability and Creation Times<\/h3>\n

    Products available in the online catalogue can be purchased directly through the website.<\/p>\n

    For some artworks, additional production time may be required. Estimated times are indicated in the product description or communicated after the order has been placed.<\/p>\n

    If a product cannot be supplied due to temporary or permanent unavailability, the customer will be promptly informed.<\/p>\n

    5. Prices and Payments<\/h3>\n

    All prices shown on the website are expressed in Euros and include VAT where applicable according to current regulations.<\/p>\n

    Payments can be made using the payment methods available on the website, including:<\/p>\n

      \n
    • credit\/debit cards;<\/li>\n
    • PayPal;<\/li>\n
    • Bank transfer.<\/li>\n<\/ul>\n

      Payment information is securely processed directly by payment service providers and is not stored by the website.<\/p>\n

      6. Order Confirmation<\/h3>\n

      After completing the purchase, the customer will receive an order confirmation email containing the details of the purchase.<\/p>\n

      The order is considered accepted unless the seller communicates otherwise due to availability issues, payment problems or incorrect information provided by the customer.<\/p>\n

      7. Shipping and Delivery<\/h3>\n

      Products are carefully prepared and packaged, taking into consideration the artistic and delicate nature of each item.<\/p>\n

      Delivery times may vary depending on product availability and destination.<\/p>\n

      Any delays caused by the courier cannot be attributed directly to the seller.<\/p>\n

      8. Custom-Made Products<\/h3>\n

      Artwork created according to specific customer requests or personalised according to individual requirements cannot be cancelled once production has started, unless otherwise agreed with the seller.<\/p>\n

      9. Right of Withdrawal<\/h3>\n

      Customers who qualify as consumers have the right to withdraw from the purchase within 14 days from receiving the product, according to applicable consumer protection laws.<\/p>\n

      The right of withdrawal does not apply to products made to measure or clearly personalised according to the customer’s requests.<\/p>\n

      Returned products must be intact, complete and properly packaged.<\/p>\n

      10. Intellectual Property<\/h3>\n

      All images, texts and contents published on the website are the property of Laboratorio Artistico Sorrento di Iaccarino Federico.<\/p>\n

      Any reproduction, distribution or use without prior authorisation is prohibited.<\/p>\n

      11. Applicable Law<\/h3>\n

      These Terms and Conditions are governed by Italian law.<\/p>\n

      Any disputes shall be handled according to the applicable jurisdiction provided by current legislation.<\/p> <\/div>\n<\/div>\n\n

      \n
      \n

      Shipping Policy<\/h2>\n

      1. Order Preparation<\/h3>\n

      Every artwork purchased through www.federicoiaccarino.it is prepared with great care and attention.<\/p>\n

      Due to the artistic and handcrafted nature of the products, each item is carefully inspected before shipping and packaged using suitable protective materials to ensure safe transport.<\/p>\n

      2. Processing Times<\/h3>\n

      Processing times may vary depending on product availability.<\/p>\n

      Generally:<\/p>\n

        \n
      • products available in stock are shipped within a few working days;<\/li>\n
      • handmade works created upon request may require additional production time depending on the complexity of the artwork.<\/li>\n<\/ul>\n

        Any specific production times will be indicated in the product description or communicated after purchase.<\/p>\n

        3. Shipping Methods<\/h3>\n

        Orders are shipped through selected courier services according to the destination.<\/p>\n

        When available, customers will receive shipping information and tracking details by email.<\/p>\n

        The seller is not responsible for delays caused by the courier, customs procedures or circumstances beyond its control.<\/p>\n

        4. International Shipping<\/h3>\n

        Laboratorio Artistico Sorrento ships internationally.<\/p>\n

        For shipments outside the European Union, the customer may be responsible for any customs duties, taxes or additional charges required by the destination country.<\/p>\n

        These costs are not included in the product price or shipping cost unless otherwise specified.<\/p>\n

        5. Packaging and Protection<\/h3>\n

        Each artwork is packaged specifically according to its characteristics.<\/p>\n

        Particular attention is given to fragile elements such as:<\/p>\n

          \n
        • terracotta parts;<\/li>\n
        • glass eyes;<\/li>\n
        • handcrafted details;<\/li>\n
        • delicate accessories.<\/li>\n<\/ul>\n

          The aim is to ensure that each creation arrives safely at its destination.<\/p>\n

          6. Delivery and Package Inspection<\/h3>\n

          Upon delivery, customers are advised to check the condition of the package.<\/p>\n

          In case of visible damage, customers should:<\/p>\n

            \n
          • accept the parcel with reservation where possible;<\/li>\n
          • take photographs of the package and any damage;<\/li>\n
          • contact the seller as soon as possible.<\/li>\n<\/ul>\n


            7. Free Shipping<\/h3>\n

            Any free shipping promotions or thresholds are indicated directly on the website and may vary depending on the destination and order value.<\/p> <\/div>\n<\/div>\n\n

            \n
            \n

            Returns & Refunds Policy<\/h2>\n

            1. Right of Withdrawal<\/h3>\n

            Customers who qualify as consumers have the right to withdraw from the purchase within 14 days from receiving the product, according to applicable consumer protection laws.<\/p>\n

            To exercise the right of withdrawal, the customer must contact Laboratorio Artistico Sorrento by email and provide:<\/p>\n

              \n
            • order number;<\/li>\n
            • purchased product details;<\/li>\n
            • request for return.<\/li>\n<\/ul>\n


              2. Return Conditions<\/h3>\n

              Returned products must be:<\/p>\n

                \n
              • intact;<\/li>\n
              • unused;<\/li>\n
              • complete with original packaging where applicable;<\/li>\n
              • properly protected during transport.<\/li>\n<\/ul>\n

                The customer is responsible for ensuring that the product is safely returned until delivery to the seller.<\/p>\n

                3. Exclusions from the Right of Withdrawal<\/h3>\n

                The right of withdrawal does not apply to:<\/p>\n

                  \n
                • custom-made artworks;<\/li>\n
                • personalised products;<\/li>\n
                • creations made specifically according to customer requests.<\/li>\n<\/ul>\n

                  These products are unique works created exclusively for the customer and cannot be resold as standard items.<\/p>\n

                  4. Refunds<\/h3>\n

                  Once the returned product has been received and inspected, the seller will process the refund according to applicable regulations.<\/p>\n

                  The refund will be made using the same payment method used for the original purchase unless otherwise agreed.<\/p>\n

                  Shipping costs for returning the product are normally paid by the customer, except in cases of defective products or errors attributable to the seller.<\/p>\n

                  5. Damaged or Incorrect Products<\/h3>\n

                  If the customer receives a damaged or incorrect product, they must contact Laboratorio Artistico Sorrento as soon as possible, providing:<\/p>\n

                    \n
                  • order details;<\/li>\n
                  • description of the problem;<\/li>\n
                  • photographs of the product and packaging.<\/li>\n<\/ul>\n

                    The seller will evaluate the situation and provide the appropriate solution.<\/p> <\/div>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n\n\n\n

                    <\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16548","page","type-page","status-publish","hentry","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author",""],"builder_content":"

                    Terms and Conditions<\/h1>\n

                    1. General Information<\/h3>

                    These Terms and Conditions of Sale regulate the purchase of products available on the website www.federicoiaccarino.it.<\/p>

                    The website is managed by:<\/p>

                    Laboratorio Artistico Sorrento di Iaccarino Federico
                    Via G. Marconi, 57
                    80062 Meta (NA) \u2013 Italy<\/p>

                    VAT ID: 0543550121<\/p>

                    Email: info@federicoiaccarino.it<\/p>

                    By placing an order through the website, the customer accepts these Terms and Conditions.<\/p>

                    2. Purpose of the Service<\/h3>

                    The website offers handcrafted artistic works created according to the traditional Neapolitan nativity art, including nativity figures, accessories, sacred art items and artistic creations.<\/p>

                    Each piece is handmade with care and may have unique characteristics resulting from traditional craftsmanship.<\/p>

                    3. Product Characteristics<\/h3>

                    The images displayed on the website aim to represent the products as accurately as possible.<\/p>

                    Since each item is handmade, slight differences may occur in:<\/p>

                    • colours;<\/li>
                    • finishing details;<\/li>
                    • positioning of elements;<\/li>
                    • materials used.<\/li> <\/ul>

                      These differences are an essential feature of handcrafted artworks and do not constitute a defect.<\/p>

                      4. Product Availability and Creation Times<\/h3>

                      Products available in the online catalogue can be purchased directly through the website.<\/p>

                      For some artworks, additional production time may be required. Estimated times are indicated in the product description or communicated after the order has been placed.<\/p>

                      If a product cannot be supplied due to temporary or permanent unavailability, the customer will be promptly informed.<\/p>

                      5. Prices and Payments<\/h3>

                      All prices shown on the website are expressed in Euros and include VAT where applicable according to current regulations.<\/p>

                      Payments can be made using the payment methods available on the website, including:<\/p>

                      • credit\/debit cards;<\/li>
                      • PayPal;<\/li>
                      • Bank transfer.<\/li> <\/ul>

                        Payment information is securely processed directly by payment service providers and is not stored by the website.<\/p>

                        6. Order Confirmation<\/h3>

                        After completing the purchase, the customer will receive an order confirmation email containing the details of the purchase.<\/p>

                        The order is considered accepted unless the seller communicates otherwise due to availability issues, payment problems or incorrect information provided by the customer.<\/p>

                        7. Shipping and Delivery<\/h3>

                        Products are carefully prepared and packaged, taking into consideration the artistic and delicate nature of each item.<\/p>

                        Delivery times may vary depending on product availability and destination.<\/p>

                        Any delays caused by the courier cannot be attributed directly to the seller.<\/p>

                        8. Custom-Made Products<\/h3>

                        Artwork created according to specific customer requests or personalised according to individual requirements cannot be cancelled once production has started, unless otherwise agreed with the seller.<\/p>

                        9. Right of Withdrawal<\/h3>

                        Customers who qualify as consumers have the right to withdraw from the purchase within 14 days from receiving the product, according to applicable consumer protection laws.<\/p>

                        The right of withdrawal does not apply to products made to measure or clearly personalised according to the customer's requests.<\/p>

                        Returned products must be intact, complete and properly packaged.<\/p>

                        10. Intellectual Property<\/h3>

                        All images, texts and contents published on the website are the property of Laboratorio Artistico Sorrento di Iaccarino Federico.<\/p>

                        Any reproduction, distribution or use without prior authorisation is prohibited.<\/p>

                        11. Applicable Law<\/h3>

                        These Terms and Conditions are governed by Italian law.<\/p>

                        Any disputes shall be handled according to the applicable jurisdiction provided by current legislation.<\/p>\n

                        Shipping Policy<\/h2>

                        1. Order Preparation<\/h3>

                        Every artwork purchased through www.federicoiaccarino.it is prepared with great care and attention.<\/p>

                        Due to the artistic and handcrafted nature of the products, each item is carefully inspected before shipping and packaged using suitable protective materials to ensure safe transport.<\/p>

                        2. Processing Times<\/h3>

                        Processing times may vary depending on product availability.<\/p>

                        Generally:<\/p>

                        • products available in stock are shipped within a few working days;<\/li>
                        • handmade works created upon request may require additional production time depending on the complexity of the artwork.<\/li> <\/ul>

                          Any specific production times will be indicated in the product description or communicated after purchase.<\/p>

                          3. Shipping Methods<\/h3>

                          Orders are shipped through selected courier services according to the destination.<\/p>

                          When available, customers will receive shipping information and tracking details by email.<\/p>

                          The seller is not responsible for delays caused by the courier, customs procedures or circumstances beyond its control.<\/p>

                          4. International Shipping<\/h3>

                          Laboratorio Artistico Sorrento ships internationally.<\/p>

                          For shipments outside the European Union, the customer may be responsible for any customs duties, taxes or additional charges required by the destination country.<\/p>

                          These costs are not included in the product price or shipping cost unless otherwise specified.<\/p>

                          5. Packaging and Protection<\/h3>

                          Each artwork is packaged specifically according to its characteristics.<\/p>

                          Particular attention is given to fragile elements such as:<\/p>

                          • terracotta parts;<\/li>
                          • glass eyes;<\/li>
                          • handcrafted details;<\/li>
                          • delicate accessories.<\/li> <\/ul>

                            The aim is to ensure that each creation arrives safely at its destination.<\/p>

                            6. Delivery and Package Inspection<\/h3>

                            Upon delivery, customers are advised to check the condition of the package.<\/p>

                            In case of visible damage, customers should:<\/p>

                            • accept the parcel with reservation where possible;<\/li>
                            • take photographs of the package and any damage;<\/li>
                            • contact the seller as soon as possible.<\/li> <\/ul>


                              7. Free Shipping<\/h3>

                              Any free shipping promotions or thresholds are indicated directly on the website and may vary depending on the destination and order value.<\/p>\n

                              Returns & Refunds Policy<\/h2>

                              1. Right of Withdrawal<\/h3>

                              Customers who qualify as consumers have the right to withdraw from the purchase within 14 days from receiving the product, according to applicable consumer protection laws.<\/p>

                              To exercise the right of withdrawal, the customer must contact Laboratorio Artistico Sorrento by email and provide:<\/p>

                              • order number;<\/li>
                              • purchased product details;<\/li>
                              • request for return.<\/li> <\/ul>


                                2. Return Conditions<\/h3>

                                Returned products must be:<\/p>

                                • intact;<\/li>
                                • unused;<\/li>
                                • complete with original packaging where applicable;<\/li>
                                • properly protected during transport.<\/li> <\/ul>

                                  The customer is responsible for ensuring that the product is safely returned until delivery to the seller.<\/p>

                                  3. Exclusions from the Right of Withdrawal<\/h3>

                                  The right of withdrawal does not apply to:<\/p>

                                  • custom-made artworks;<\/li>
                                  • personalised products;<\/li>
                                  • creations made specifically according to customer requests.<\/li> <\/ul>

                                    These products are unique works created exclusively for the customer and cannot be resold as standard items.<\/p>

                                    4. Refunds<\/h3>

                                    Once the returned product has been received and inspected, the seller will process the refund according to applicable regulations.<\/p>

                                    The refund will be made using the same payment method used for the original purchase unless otherwise agreed.<\/p>

                                    Shipping costs for returning the product are normally paid by the customer, except in cases of defective products or errors attributable to the seller.<\/p>

                                    5. Damaged or Incorrect Products<\/h3>

                                    If the customer receives a damaged or incorrect product, they must contact Laboratorio Artistico Sorrento as soon as possible, providing:<\/p>

                                    • order details;<\/li>
                                    • description of the problem;<\/li>
                                    • photographs of the product and packaging.<\/li> <\/ul>

                                      The seller will evaluate the situation and provide the appropriate solution.<\/p>","_links":{"self":[{"href":"https:\/\/federicoiaccarino.it\/en\/wp-json\/wp\/v2\/pages\/16548","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/federicoiaccarino.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/federicoiaccarino.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/federicoiaccarino.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/federicoiaccarino.it\/en\/wp-json\/wp\/v2\/comments?post=16548"}],"version-history":[{"count":4,"href":"https:\/\/federicoiaccarino.it\/en\/wp-json\/wp\/v2\/pages\/16548\/revisions"}],"predecessor-version":[{"id":16556,"href":"https:\/\/federicoiaccarino.it\/en\/wp-json\/wp\/v2\/pages\/16548\/revisions\/16556"}],"wp:attachment":[{"href":"https:\/\/federicoiaccarino.it\/en\/wp-json\/wp\/v2\/media?parent=16548"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}